Frequently Asked Questions
Here are the
questions we are most frequently asked, along with the answers we
give.
Other issues, please email us at
support@acornpipe.com
or call 800-363-9777
for Product support.
Air Cards and AcornPipe software:
Q. When I have my air-card
inserted and am using the internet, I must unplug the air-card
before I attempt to open AcornPipe program, when using AcornPipe
with my wireless air card simultaneously on Windows Vista, otherwise the sentinel
device will not be found.
**The following solution only applies to the Windows Vista operating
system.
A. We have had positive feedback from users that installing this one updated file, sx32w.dll to the C:\Program Files\AcornPipe when using the air card with Windows Vista seems to resolve this issue.
Click here Publix/sx32w-dll Update.zip to download the zipped install file for the larger, newer sx32w.dll file. Unzip and run the file to overwrite the current version. Restart your computer, then re-open AcornPipe.
If the results do not prove to have a positive
benefit, you can reverse the install.
Download a zipped install to restore the above
file to the previous version , reversing the above update install:
Public/REVERSE sx32w-dll Update.zip
Networking AcornPipe:
Q.
Our company wants to network AcornPipe so that everyone is working
from the same key device. Can we do this?
A.
For additional information on Networking, and FAQs that answer
questions about Networking, see our web page at:
Networking AcornPipe
AcornPipe can be used on a network, without violating the end user
license.
The SafeNet sentinel key device works well when used on networks.
First Install the AcornPipe program to each terminal. After install,
the AcornClients (data files) folder is copied to the
network. Each terminal attached to the network must have the path in
AcornPipe set to find the network folders in order to be able to
find the drawings and data, dimensions, images etc. Each computer
attached to the network, can work from their own C drive if that is
preferable.
The key device may be placed on any computer attached to the
network. The key can be found from any terminal on the network.
There are also permissions in the AcornPipe program which can be set
by the end user which would allow only certain terminals to access
the specifications to change them, or to edit material files, create
DBF files, etc. These settings can be password protected.
Q.
How can I make sure that everyone on our network is using the
correct Sentinel. We have one AcornPipe program in the shop and one
for the drafting department.
Q2.
I have a wireless air card that seems to prevent AcornPipe
form finding my Sentinel Key Device. How can I work around this?
A.
You could network one device only, but If you want to make sure that
the people in your area are using the correct sentinel device, then
you should edit the file found in the C:\Program Files\AcornPipe
directory named servername.txt.
The top line in this file should be blank. Enter the IP address of
the computer which has the sentinel device attached into the
servername.txt file on each terminal.
PDF Files/Adding your IP Address to the servername file.pdf
It is named Adding your IP Address to the servername file.PDF
A2.
This is also a good solution where you are using a wireless air card
or a wireless network to ensure that your program finds the key on
your computer. Enter your computer's IP address in the file, to
prevent the program from searching the entire internet looking for a
key device. Another option, start AcornPipe before you insert
the air card.
Download the PDF file of instructions:
PDF Files/Adding your IP Address to the servername file.pdf
Updating AcornPipe Software:
Q.
When I receive a notice that there is an
AcornPipe update available,
do I have to update?
A.
You can skip the occasional update, but you must update at least
every six months, to keep your program somewhat current. Our
Programmers are constantly fixing minor bugs and adding new features
and we can't possibly contact everyone, or anticipate problems which
could occur in old updates. Even if things are currently
working well there could be future problems with old updates. It
helps us if you update, because then we can assume that any problems
fixed in earlier versions are now non-issues.
When you install an update, a few new files are installed, and the
update does not overwrite any of your jobs or client folders, or
drawings.
Please visit our website at
http://www.acornpipe.com
occasionally, to check for updates.
If
you become too far behind, you will need to do a complete re-install
of the software, found on the page at
Note: If you re-install from an old disk, you will be down-dating
your software, and this will definitely cause problems, so please do
not do this. Toss out those old CD installs if they are a year old
or more. Our office will gladly mail out a new install on CD to you
if you require it. Or download new installs from our page at:
Missing Dependency Files and Vista:
Q.
I have some issues with running the AcornPipe program on my Vista
operating system. Help.
A.
Our newest installs should be
compatible with the Vista operating system. Sometimes the Vista
operating system has a few missing dependency files. They can be
added by downloading the install file which adds dependency files.
The easiest way is to download these files which will do the
registration for you. Register files on C:\Windows\System32
folder:
Click the link below to download the install which will register the
dependency files required:
Public/AcornPipe DLL Register Install.zip
Visit our page at
where you
will find other solutions to dealing with the Vista Operating system
idiosyncrasies.
Importing Images and existing TitleBlock.txt Files:
Q. How can I import an image of a detail that I have created in another program or from another source?
A.
If you can save the image as a .jpg
file, then it can be imported to a drawing in AcornPipe.
Remember, copyright laws may apply. Imported images should be small,
dpi.
To import your image/detail, click in open space on a drawing to
access the alternate menu. Select 'Image', then browse to the
current directory where your image is located. The image is copied
to your job directory in AcornPipe, so that when you send your job
directory to another party, the image files are included.
Q.
How can I add our
logo
to our title-block area?
A.
Copy the image that you need to use, as a .jpg file of your logo
into the
C:\Acorn Clients/YourClientFolder\Yourjobname\fabrication directory.
Then use the menus on a drawing to set any text that you wish to
have for your title block. Do not scan an entire page, but crop to
be a smaller image.
Then access the "Set" – "Edit Title Block Source". There will be a
line at the bottom of the file that reads:
[Logo Filename]=Logo name.jpg
[Logo nX]=1550
[Logo nY]=250
[Logo Width]=500
[Logo Height]=-180
Change the text in the
file so it reads:
[Logo Filename]=AcornPicture.jpg (or whatever your logo name is)
[Logo nX]=1550
[Logo nY]=250
[Logo Width]=500
[Logo Height]=-180
When you enter the file
name into this line at the 'Set' - "Edit Title Block Source" screen,
AcornPipe will use this .jpg file onscreen as part of the Title
Block. You will be able to adjust the placement and size of the logo
by manipulating the numerical values.
The logo image can only be moved onscreen by using the numerical
values in this TitleBlock.txt file, to manipulate the placement and
height and width of the image. Some trial and error is required,
however once completed, the image and the logo can be copied from
one fabrication directory to another.
*
This must be a .jpg file and it must be a small file size. The ability to put jpg images on drawings should eliminate the need for cutting and pasting engineering details, since the details can be scanned as jpg images then placed where you need them on drawings. Weld symbols, etc can also be added to the images and the whole thing can be saved as a library file with notes included.Drawing a Tapped Blind Flange:
|
Q. I need to draw a tapped blind flange. How can I do this?
A.
A tapped blind flange is a
choice when turning on fittings in AcornPipe, under
flanges.. Dimensions in AcornPipe:
Q.
When drawing
SW/TH fittings,
I sometimes question how the dimensions are calculated in
the AcornPipe program.
A.
With the red arrow displayed at
the open end of the pipe, select "Joint" from the fittings
menu. Choosing an end prep will then display a prompt,
"Dimension to this point?". Enter and place the dimension.
(Your joint selection from the menu, can be "Nothing" as
well as any of the other offered preps; you will still be
prompted to enter the dimension.)
A.
To alter the dimension value of pipe and fitting
configuration, click on the numbers for the dimension. This
gives and opportunity to change the numerical value. Q. Can I change Fitting dimensions in AcornPipe software?
A.
Yes you can, however, this should be used with caution. To
alter the dimension of a fitting, select 'Tools' and then
'Custom Fitting Dimension'. Click on the fitting
itself. AcornPipe will give the current dimension, and you
can enter the new dimension. On elbows you can change each
arm to be different, or create a tee with three different
dimension on the arms. Q. Where can I get fitting dimensions, and documentation, so I can check the dimensions on the blueprints I am given, to be sure they are the same as in the AcornPipe program library.
A.
Industry standards for fitting dimensions, are used in the
AcornPipe program libraries. There are many good reference
book sources on the internet, as well as in fitting
catalogues from various manufacturers. Recommended books are
the Pipefitter's Blue Book, and the IPT Pipe Trades
Handbooks. These same books may be available from
technical school book stores, as well as other sources, such
as www.amazon.ca and Chapters online. I have included two
links for your convenience: Q. Dummy Legs on Elbows - How does AcornPipe determine the (cut length) dimensions for the placement of Dummy Legs on Elbows?
A.
The long point
on the dummy leg is to where the INSIDE of the dummy leg
touches the outside of the elbow, not the OUTSIDE of the
dummy leg. The weld is applied to the Elbow-D/Leg connection
to form a fillet. The short point is also where the inside
of the dummy leg meets the elbow. Copy Drawing From one Spec to
Another:
Q.
Is it possible to convert an entire drawing from one spec to
another without redrawing the entire spool? This
happens when I select the wrong spec., begin to draw and not
realize my mistake until well into the drawing.
Q.
There have been significant
changes to my spec in regards to materials and schedules.
How can I change this on the drawing?
A.
In the event you have a specification with more than one
rating, enter the more common rating in your spec setup.
Notes, Draw Your Own
details, and Standard Details:
A. There is a 'hot spot' on the lower left corner of the
note.
Hold down the ALT key, when
selecting the note, and it will be selected, when the note
lies close to a pipe or fitting. Q. I need to remove the 'end prep' note from the weld, on my drawing. How do I do this?
A.
Treat
the end prep as you would any other onscreen note. Click on
the note at the lower left corner of it. This should put the
note back into the note box.
Once
the note appears in the box, click on ‘delete note’. Q. Using the "Draw Your Own" Features: When drawing the arc with arrows, how can I have the arrow displayed on both ends of the arc. A. The AcornPipe program will put arrows on both ends of Arc w/arrows if you hold down the shift key, for the final mouse-click. Q. I need to show the degree symbol in my notes. How do I do that?
A.
When typing the note use the tilde after the numerical
value, like this: 60~
A. 'Draw Your Own' details - Use of
Shift and Alt keys:
Q.
Is there a way to draw a "Standard Detail", or a "Draw Your
Own Feature", and list this item in the Bill Of
Material?
Q.
I
want to use the Standard Details, but I find it tedious to
find the images I am looking for. How can I find them
easier? Fonts in Reports:
Q.
FONTS:
My Status reports and Material Summary reports are not lined
up into neat columns. How do I fix this?
A.
To rebuild the status files:
A.
The best option, of course is for the other party to
purchase AcornPipe.
To download the free PDF
creation software called Primo, see this link: The user guide and instructions are found at http://www.primopdf.com/free-pdf-userguide.asp After install the PDF creator, Primo, becomes a printer in your list, and it is just a matter of printing to PDF. This PDF file creation software does append files, so you can add one drawing image to the next to create a file of 10 or 20 drawings. You have a choice to give each file it’s own name or number….or to append each drawing file to the previous file. The file gets larger with each additional file appended to it too, so if you plan to email the drawings as a PDF file, you may want to be aware of that. This PDF writer will be listed as a printer in the list when you choose - Print Drawings. Or as a print driver in MSWord, Publisher, etc., as well. **Of course, if the other party does in fact have AcornPipe, they would be able to do the QC, and add heat numbers, by displaying each drawings in their program, and then making the changes. These changes would not cause the program to count down a drawing, however changes to the drawing itself, such as dimension changes, moving the tags, etc. will cause the drawing to be counted down from their key. *Include your spec file, when sending drawings to another party.** Program Requirements:
Q.
Where can I find the AcornPipe program requirements, and
pricing information? Greying out Fittings to leave them off the BOM, Show as Existing: Q. How do I show a length of pipe and/or fittings as an existing line?
A.
Draw the pipe and fittings as usual, and even include
branches at this time, or, if you prefer, you can go back
after you have created an "existing" Pipe or fitting, and
continue to draw, adding branches. Q. When I have used the feature from the "Tools" menu - "Change Quantity" and set the quantity to zero, in order to grey out a fitting or pipe and have it left out of the Bill Of Material. How can I re-enter the fittings or pipe to the BOM?
A.
At the drawing
screen, with the drawing displayed, use "Control - Q" to
select the fitting or pipe in order to access the Quantity
selection box. You may reverse the "greying out"
process by altering the quantity back to one, or more, to
have the greyed out pipe or fittings appear on the drawing
and in the Bill of Material again. Running Low on Drawing Files - Reordering: Q. What happens if I completely use all of the drawings in my Sentinel Key?
A.
The program will start to remind you that you need to "Order
More Drawings Soon", at each drawing saved, when you have 15
or fewer drawings left. Key Not Found Issues:
Q.
When I start my AcornPipe
program, the screen tells me "key not found". Welds and Weld Mapping: Q. I need to switch specific welds off. How do I do that?
A1.
At the drawing
screen, with the drawing displayed, use "Control - T" to
access the weld tag information. Click into one of the
spaces in the "Weld Box" information column, and tap the
spacebar. This toggles the weld on or off, and allows you to
change the weld tag text. Continue to click into the spaces
turning off the welds as required. Click "Done" to return to
the drawing screen. Press the F4
key to refresh the screen,
and the weld boxes and weld info for that item will
disappear. You may reverse the process to turn the weld on
again, if you need to do so.
A. Hold down the shift key and left click on the weld which you need to change. A menu will ask if you want to switch the selected weld to a "Field", "Shop", or "Tack" weld.
Keep Your Name in AcornPipe: Must use Unique Folder
names in AcornPipe: A. You probably have a client folder name or a job folder name with the same identical name as the name you re giving to the new folder. Try again, and this time give your folder a unique 8 letter name, which you have not used before. Each job must have a unique name or number of 8 characters or less. Think of it like this:Client name - long Client folder name - short Job name - long Job Folder name - short. *Keep these rules in mind when naming job folders.* Inserting Items after the drawing is completed: Q. How can I insert items I have left off of the drawing.
A.
The software is really designed to draw from one end of a
spool piece to the other end, then go back and add branches
and details. Sometimes it is simply faster to remove
some of the pipe and fittings, by highlighting those items
with the F-11 key, and when they are all turned blue, press
the delete key. Now click on a pipe end or fitting to
display the red arrow, and draw in the missing items, then
draw the deleted items back into the drawing. Show all sizes in Spec Set
Up: A. At the main program screen, click on "Edit", then "Edit Spec/Job Setup". Then at the next screen, highlight the specification to change and select "Edit This Spec", and at the following screen select 'Materials/Walls/Ratings'. Click in the line, under the NPS column, at the size above the one you would like to display. Then select from the menu which will be displayed. Choose "Show all Smaller Sizes." Smaller sizes should now be displayed. See Below.
Q.
MISSING DEPENDENCY FILE:
A.
It appears that the program file, compresszlt.ocx has
missing dependency files in the C:\Windows\System folder in
Windows 95/98/Me on a few computers, and on some networks.
Publix/CompressZIt.ocx Q. I need to use pipe nipples. Where can I find these fittings?
A. You need to turn on the fitting, Pipe Nipples. Placing a
checkmark into the box adjacent to the nipple type, under
the category "BW
Couplings"
will allow it to be selected when drawing. Bill of Material Options:
Q.
Can lengths and item
numbers of the same pipe be combined in the BOM as 1 item?
Barcodes on AcornPipe Drawings:
Q.
How do I get AcornPipe to
print barcodes
on the drawings? Have two bar codes on the drawing the same, or they can be different.You can see in the 'test layout' some typical choices with the other BarCode coordinates. If nothing is there, the bar Code will be as it is now. Printer Driver must be present: Q. The program runs erratically, and gives a run time error when I try to draw items.
A.
It never occurred to us, that someone would try to run
AcornPipe without any print drivers installed. This
does cause the program to give a run time error, and exit
the program. When drawing is attempted, the program will
allow you to draw a few items, then look for a print driver,
then give the error. Once a printer/driver is installed, the
program runs normally again.
A-3.
You may require additional RAM memory
in your computer. A minimum of 512 MB is recommended,
when running the AcornPipe software under Win XP. Q. I have copied all of the program files as well as the AcornClients directory from my old computer to my new computer. The program does not allow me to do any reports. My drawings are all there, in the fabrication directory. What is wrong here?
A.
Copying the program files to the new computer is not enough.
Copying them will not allow the program to run properly. You
need to run the install files to install the AcornPipe
program. The install program writes to the computer
registry, registering the .dll, .ocx files and basically
tells the computer that the AcornPipe program exists.
Q.
My program seems to have failed to register the program's .dll
and .ocx files. How do I register these files? Publix/AcornPipe DLL Register Install.zip Then double
click to run this file which will register the files.
2/
Manually registering files: Q. Dummy Legs on Elbows - How does AcornPipe determine the (cut length) dimensions for the placement of Dummy Legs on Elbows?
A.
The long point
on the dummy leg is to where the INSIDE of the dummy leg
touches the outside of the elbow, not the OUTSIDE of the
dummy leg. The weld is applied to the Elbow-D/Leg connection
to form a fillet. The short point is also where the inside
of the dummy leg meets the elbow. |

